Front Desk Assistant

The Salvation Army

Front Desk Assistant

Peoria Family Service

Position Title: Front Desk Assistant

Job Summary: Under general direction, the Front Desk Assistant will perform a variety of duties at the front window and surrounding area. The position and duties support the Family Service staff while providing assistance to the community in the area of emergency services.

Reports To: Peoria Social Services Assistant Director

Qualifications:

Candidate must be able to answer the phone and have excellent verbal communication skills while possessing a level-headed demeanor to assist clients that request our services.

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license.

Education:

• High School Diploma or Equivalent. Related experience will be considered in lieu of.

Skills:

• Ability to coordinate efficiently and effectively with individuals.
• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet, and Social Media platforms.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities:

• Acknowledge and greet individuals entering the front lobby.
• Promptly answer the telephone and collect pertinent information from the client or transfer them effectively to the appropriate staff.
• Build knowledge of program specific criteria to field calls for The Salvation Army.
• Collect copies of individuals ID, bills or any and other required paperwork for assistance.
• Complete filing of client records for case management staff.
• Assist with Utility Emergency Assistance requests and process appropriate paperwork
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army's “Safe from Harm” Certification, Mandated Reporter, and Sexual Harassment Prevention Training.
• Perform other duties as assigned as related to front office assistant role.

Travel may be required.

Position Ranking:

• Regular, Full Time, Non-Exempt

Physical Demands/ Work Environment:

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit and use hands. Individual must be able to regularly lift up to 30 pounds and occasionally lift up to fifty pounds. The use of Office and Computer Equipment is necessary. Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings. There is low to moderate noise level for this position.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, People with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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