Director Of Social Services & Community Engagement

Location: Johnson City, TN  About this opportunity: The Director of Social Services and Community Engagement is required to oversee, develop, administer, and evaluate all social services programs, including the Emergency Shelter, Food and Clothing emergency assistance, and Pathway of Hope, by the stated purposes and within The Salvation Army general social services policies and procedures, state and government regulations as well as contract funding requirements. The Director will oversee the execution of the programs in such a manner as to ensure grant compliance and program excellence. The Director will plan, develop and administer private and government grants. The Director will initiate and foster the development of community partnerships for the enhanced service delivery of The Salvation Army, participating in meetings, gatherings and other activities for the aim of improving The Salvation Army’s capacity to execute its mission effectively and responsibly. Key responsibilities: Provides grant compliance oversight and support to enhance program excellence and grant compliance with regard to all residential and social service grants. Oversees the operation of community social services, including Pathway of Hope and emergency social services, including but not limited to the food pantry, rent and utility assistance programs, ensuring that the Community Social Services Manager is providing oversight, one-on-one supervision, planning and providing case management as needed. Provides one-on-one supervision to social services staff when needed, especially when a director or manager is conducting case management. Writes or assists with the writing of funding proposals and implementing contract requirements to procure and maintain funding for the operations of the emergency shelter facility, Pathway of Hope, Angel Tree, and other social services. Attend weekly executive team meetings with all executive staff to discuss programs, issues, and concerns. Initiates and fosters the development of community partnerships for the enhanced service delivery of The Salvation Army, participating in meetings, gatherings and other activities. Activity in the community is guided by the aim of improving The Salvation Army’s capacity to execute its mission effectively and responsibly. Plays a significant role in the running of the Christmas Kettle Campaign, in order to enhance community engagement and giving. Discusses personnel issues with officers; addresses vacancies in programs, and personnel evaluations, approving requests for all personnel and approving all new hires and voluntary terminations or resignations in consultation with the officers. Assures all records are kept timely and by policy and procedure. Reviews all personnel evaluations on all social service employees and makes comments as appropriate before performance interviews conducted by the employee’s supervisor; initials and approves any reminders, warnings, or reprimands issued to personnel. Advises the officers through Administrative Staff meetings and personal meetings on policy issues, social service matters, the status of all contract compliance issues, program audits, etc. Interprets and implements new policies and procedures as directed by the officers. Conducts training sessions for the public at conferences and meetings on specific program issues, such as homelessness, and case management, as needed. Uploads all required supporting documentation for grant compliance, ensuring that commanding officers are aware of all activities and implementing upon agreed upon action steps. Plans and develops corporate giving program; researches companies corporate giving history; meets with representatives to solicit corporate donations. As needed, prepare reports for the Advisory Board, contractors, and foundations. Reads and processes grievance procedures and investigates as needed. Meets with agency representatives as needed. Reviews legislative updates. Answers phone and responds to community questions about services available. Performs other related work as required. What we are looking for in you: Master’s degree from an accredited college or university in Social Work or a related field is preferred. Five years continuous experience in administrative work with at least three years in a supervisory role and experience in grant writing, personnel management Any training and experience rendering competent casework services Valid State Driver’s License. Physical Requirements and Working Conditions: Ability to meet attendance requirements. Ability to read, write, and communicate in the English language. Ability to read and comprehend legal terminology to determine compliance. Ability to perform public speaking.Ability to calculate figures and analyze mathematical computations with accuracy. Work requires the ability to lift and carry and/or push/pull light (25 lbs.) materials, supplies, and equipment. Mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis. Work is performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like. Employee Benefits Medical, Dental and Vision Insurance Paid Time Off (PTO) and Holiday Pay Life Insurance Retirement Plan and more! Why work for us? The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good. Five values at the heart of everything we do…We are… Passionate Compassionate Uplifting Brave Trustworthy Additional Information: All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission. To apply, click on the “Apply Now” icon at the bottom of this posting. Application Submittal Period:  4/3/25 – 4/17/25 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled