Program Manager

Recruiting Opportunity Closes: 05.01.2025

Hourly Wage: $35.00 - $37.00 DOE

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: The Salvation Army West Women's and Children's Shelter

Position Title: Programs Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

West Women's Mission Statement:

We create a safe nurturing environment for survivors to realize their potential for healing and growth as we work together to end domestic violence.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Programs Manager

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Barbara Dupaix at barbara.dupaix@usw.salvationarmy.org or call (503) 731-3910. Ms. Dupaix is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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EDUCATION AND WORK EXPERIENCE:
* Minimum BA Degree preferred in Social Work or related field and/or 4-5 years of experience in 3 or more of the following fields: Human services, office management, staff supervision, operational finance management, crisis management, case management, Shelter Operations; experience within the human service field, specifically within the context of gender-based violence.
* Experience in social services and personnel management.
* Demonstrated experience in Multnomah County Community Organizations and Service Providers
* Documented training related to serving people vulnerable populations.
* Documented management and operations experience.
* Demonstrated experience in understanding the intersectionality, equity, inclusion, and diversity issues within the Portland community and within the gender-based violence community.

CONSIDERED: Equivalent work and life experience connected to working with vulnerable populations and/or Trauma Survivors. Experience in Facility Management and/or Staff Management of 1-5 employees.

An Associate Degree in human services related to social work, non-profit management, trauma informed care, other human services related field commensurate with the duties and responsibilities required. 2 years working in the human services field can substitute for an AA Degree.

SCOPE OF POSITION:
The Program Manager leads operations for the West Women's and Children's Shelter and the Women's Housing Collaborative Program, including any planned future program expansions. This leadership role oversees multiple programs simultaneously, ensuring high-quality service delivery that meets client needs while maintaining compliance with internal policies, external regulations, grant requirements, and established outcome measures. The position requires skillful prioritization of support for Advocate Staff across different programs based on urgency and critical needs. The Program Manager creates a trauma-informed environment where survivors can realize their potential for healing and growth while working to end domestic violence, and ensures effective coordination between volunteers, staff, clients, and the Management team.

KNOWLEDGE, SKILLS, AND ABILITIES:
* Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
* Strong computer skills for internal digital systems. Strong written and oral communication skills.
* Ability to function with limited direct oversight and/or with limited remote training
* Ability to complete tasks in a timely manner, prioritize multiple requests and demands for the Shelter.
* High level of problem-solving skills to complete the days challenges
* High level of patience, Ability to function and work in a stressful environment
* A genuine concern for survivors of domestic violence and their children.
* Maintain confidentiality and privacy of Program Participants and Shelter Staff.
* Crisis intervention and non-violent mediation skills a plus.

LICENSES AND CERTIFICATIONS REQUIRED:
* Valid Driver's License
* Trauma-Informed Care certification
* Assertive Engagement training
* De-escalation training
* First Aid and CPR certification
* Non-Violent Crisis Intervention training
* Peer Support certification
* Heat Illness Prevention training
* Safe Driving certification
* Rent Well certification
* Community Warehouse Escort authorization
* Civil Rights Training
* Bloodborne Pathogens Training

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Ensure program compliance with grants and contracts, including shelter capacity requirements, contracted outcomes, and coordination with TSA and referral agencies to maintain accountability and accuracy in all processes.
* Define and enforce program policies and procedures in collaboration with the Executive Director, including oversight of assessment, intake, service planning, and program exits to ensure effective participant management.
* Support Primary Advocates and Housing Advocates in case management, allowing them to focus on participant needs and services. This includes managing triage for new participants when necessary, facilitating communication between advocates, and holding regular meetings for case management and referrals.
* Nurture a strengths-based and trauma-informed perspective across all operations, including mentoring staff, training new personnel, and maintaining professional relationships in all interpersonal contacts with participants and staff while respecting confidentiality requirements.
* Serve as emergency response coordinator by providing critical support during urgent situations, implementing emergency protocols, making independent decisions within policy guidelines, facilitating constructive interactions with emergency services, and documenting all incidents with prompt reporting to the Executive Director.
* Manage the Safety and Stabilization Assessment process with expert-level proficiency, maintaining alignment with established systems of care while ensuring all survivors are treated with dignity. Conduct SSAs personally when needed and arrange services for new program participants.
* Develop and maintain strong community partnerships by interacting regularly with community partners, building a comprehensive resource directory for the Portland Metro Area, representing the organization in professional committees and activities, and working closely with agencies to ensure provision of direct services based on client needs.
* Participate in organizational operations including staff meetings, covering front desk operations when needed, learning advocate systems, handling hotline calls, generating reports, maintaining necessary records, and supporting other shelter programs under the Executive Director as needed.
* Participate in human resources functions including hiring decisions, staff performance evaluations, and making recommendations to the Executive Director as applicable.
* Demonstrate thorough understanding of and commitment to mandatory reporting requirements and laws pertaining to vulnerable adults and children, ensuring full compliance across all program operations while upholding ethical standards in all partnerships.

SUPERVISORY RESPONSIBILITIES:
Support, train, and collaborate with direct service staff Primary and Housing Advocate Team. Supervision has a variety of activities, moderate in complexity.

SOFTWARE AND HARDWARE-RELATED SKILLS:
* Utilize Microsoft Office 2010 or later Software
* Answer and Telephone system, Use a Photo Copier and Scanner
* Use Networked computers and printers Send and Receive from a Fax Machine
* Motor Vehicle Experience as needed
* Utilize and Understand Reporting Databases (such as Service Point, MS Excel)

PHYSICAL REQUIREMENTS:
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
* Ability to operate telephone Ability to operate a desktop or laptop computer
* Ability to lift up to 35 lbs.
* Ability to access and produce information from a computer
* Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

WORKING CONDITIONS:
* Work in all types of weather conditions.
* Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.
* Travel between Sites and Admin building.

MISCELLANEOUS:
In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services. The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.

Supervisor: Executive Director of Shelter

Associates of Social Work (required)
Bachelors of Social Work (preferred)

An Associate Degree in human services related to social work, non-profit management, trauma informed care, other human services related field commensurate with the duties and responsibilities required. 2 years working in the human services field can substitute for an AA Degree. (required)
4-5 years of experience in 3 or more of the following fields: Human services, office management, staff supervision, operational finance management, crisis management, case management, Shelter Operations; experience within the human service field, specifically within the context of gender-based violence. (preferred)
Equivalent work and life experience connected to working with vulnerable populations and/or Trauma Survivors. Experience in Facility Management and/or Staff Management of 1-5 employees. (preferred)

Driver's License (required)