What are the responsibilities and job description for the Teller position at The Savings Bank?
GENERAL SUMMARY
Participates in all daily branch operations and assists customers with account management and other financial services. Provides timely and accurate completion of customer transactions and maintains records and cash. Directs customers’ needs to appropriate division/department.
ESSENTIAL JOB FUNCTIONS*
- Greets all lobby customers and provides appropriate assistance in daily transactions; addresses inquiries and resolves customer issues.
- Advises customers based on knowledge of the Bank’s consumer products and services.
- Performs basic transactions, accepts deposits and payments, cashes checks, and issues various checks.
- Prepares individual daily balance of teller transactions.
- Opens and services new and existing accounts.
- Participates in bank’s sales program.
- Complies with all required regulations, policies and guidelines pertinent to the Bank.
- Participates in community groups/events for networking opportunities.
- Required to participate in trainings, and comply with all Bank policies and procedures, as well as Federal and State banking laws and regulations.
OTHER DUTIES AND RESPONSIBILITIES
- Completes online training, as needed.
- Performs additional duties, as assigned.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- High school diploma or equivalent.
- 6 to 12 months’ experience with customer service and/or cash handling.
- Strong written and verbal communication.
- Basic computer proficiency.
