What are the responsibilities and job description for the Receptionist - Ford Lincoln F.I.T. position at THE SEWELL FAMILY OF COMPANIES INC?
Receptionist - Ford Lincoln F.I.T.
The Sewell Family of Companies is seeking a receptionist who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.
Roles & Responsibilities:
- Greet customers at the front desk/cashier counter in a pleasant and professional manner
- Maintain a friendly and helpful attitude when answering phones
- Compute customer bills
- Receive customer cash, checks, and credit card payments; record amount received.
- Issue accurate receipts to customers
- Provide cash refunds or credit memorandums to customers for returned merchandise
- Operate cash register
- Reconcile cash drawer daily
- Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
- Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
- Maintain and file repair orders, parts invoices, and rental forms; list missing documents
- Close all open invoices
- Assist service and parts department with telephone coverage
- Provide clerical and secretarial assistance to parts and service departments
- Work with the department manager to keep products, services offered, their features and value, and any price changes current
- Maintains a professional discretion
- Maintains a clean and organized work area
- Perform other duties as assigned
Schedule: Monday through Friday, and rotating Saturdays - 7:30am-6:00pm
Skills & Requirements:
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening
- Ability to multitask
- Outstanding customer service skills
