Naples Outreach Manager

Organization: The Shelter for Abused Women & Children 

Location: Onsite @ Naples Shelter location 

Reports to: Chief Programs Officer    Employment Type: Fulltime, Exempt 

Salary: Determined based on experience, local wages, and nonprofit industry rates.

 The Impact of This Position:

The Naples Outreach Manager leads impactful programs that support survivors of domestic violence and human trafficking. You will guide a dedicated team of nine advocates, providing crisis counseling, advocacy, and support services for survivors.

Non-Negotiables:

• Bachelor’s degree and experience managing a team or equivalent experience; Master’s degree and nonprofit experience preferred.
• Valid FL Driver’s License.
• Must pass state & federal background checks, provide satisfactory references, and drug screening.
• Successful completion of The Shelter’s Core Competency training upon hire.
• Completion of first aid and CPR class.
• Proof of COVID19 vaccinations or exemption.

What We Value:

• A culture of philanthropy.
• Adaptability to new systems and processes.
• Attention to detail and accuracy in work.
• Commitment to diversity, equity, and inclusion.
• Human connection and personal growth.
• Kindness, compassion, and open-mindedness.
• Passion for our mission and eagerness to learn.
• Professionalism and leadership by example.
• Resilience and extreme ownership in facing challenges.

What You’ll Do:

• Advocate for participants with community agencies to build a robust support network.
• Build and strengthen community partnerships and identify new outreach opportunities.
• Collaborate with The Shelter’s Program Managers to oversee participant case management.
• Conduct weekly and monthly audits on participant files.
• Coordinate and document services for program participants.
• Embrace and emulate the empowerment advocacy philosophy.
• Encourage staff involvement in decision-making processes.
• Ensure compliance with Department of Children and Families Program Standards and grant requirements.
• Manage and track programmatic deliverables and team performance indicators.
• Manage time, projects, and multiple priorities effectively.
• Offer crisis de-escalation and trauma-informed support, as needed.
• Supervise and mentor outreach staff, fostering a culture of lifelong learning and professional growth.

Who You Are:

• Able to prioritize effectively and work within tight timelines.
• Caring, compassionate, and kind.
• Collaborative, with the ability to inspire and foster partnerships.
• Comfortable learning new systems, software, and processes.
• Committed to diversity, equity, inclusion, and belonging.
• Composed and self-aware when facing challenges.
• Critical thinker and objective decision-maker.
• Curious, gritty, and passionate about The Shelter’s mission.
• Detail-oriented and accurate in work.
• Professional proficiency in English; bilingual in Spanish or Creole preferred.
• Willing to take extreme ownership of responsibilities and contributions.

The Shelter’s Spectacular Benefits Package

The Shelter offers a spectacular benefits package for all full-time staff, including a 36-hour work week, staff appreciation events, and generous paid time off for vacation, holidays, and sick days. We cover 100% of medical and mental health benefits, offer affordable dental and vision plans, an employer match 401K program, and more. We also encourage a happy, healthy, and whole work environment by empowering staff to maintain their wellness through fitness incentives.

Work Environment and Non-Discrimination Disclosure Statement

You must be able to lift and bend up to 20lbs. The role may require sitting or standing for several hours at a time. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Shelter for Abused Women & Children complies with the Americans with Disabilities Act of 1990 and support to the Deaf or Hard-of­Hearing in accordance with Section 504 of the Rehabilitation Act of 1973. The Shelter is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, sexual orientation, or marital status. We assure you that your opportunity for employment with us depends solely upon your knowledge, skills, and abilities.