Central Access Navigator

Southeast Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning organization, and a leading provider of substance use disorder and behavioral health treatment that recognizes our employees as our biggest asset. Join us to find a supportive community dedicated to helping you achieve your fullest potential and you’ll have an opportunity to make a significant and positive impact on the quality of lives and the community.

We currently have an exceptional career opportunity for a Central Access Navigator to join our team in Norwich, CT to manage referrals and bed availability for identified SCADD programs ensuring that individuals seeking treatment receive proper screening and referrals to appropriate levels of care.

Responsibilities include:

• Manages all referrals for admission and networks with referral sources for proper treatment placement and planning.
• Completes insurance verification and identifies payment resources prior to admission, as well as assesses client eligibility for benefits.
• Fields referrals from all sources and provides information according to SCADD protocols. Responds to referral calls, emails, website and social media inquiries as well as other points of origin and directs them appropriately.
• Provides brief screenings that encompass ASAM criteria, presenting problems in substance abuse and/or mental health as well as any extenuating medical issues.
• Consults with proper SCADD medical or clinical personnel for complex referrals.
• Fields crisis calls to respond urgently or emergently as needed.
• Assists with arranging transportation when needed.
• As deemed necessary per program, ensures required authorizations from appropriate payors are secured and documented in the electronic medical record.
• Coordinate and track admissions to maximize bed capacity utilization.
• Attend program team meetings as necessary to maintain productive communication
• Compiles data on referrals, occupancy and daily census for DMHAS and Administration Office.
• Maintain networking relationships with referral sources to sustain capacity across the organization.
• will require weekend shifts

Qualifications

Degree in human services field or equivalent experience preferred.

We offer a competitive benefit package so you can further invest in yourself and your future. Full-time positions offer (prorated for part-time positions):

• 5 Medical Plans to choose from to best fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training hours
• Paid Licensure Reimbursement

SCADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.