Financial Foundation Collector - Patient Assistance & Drug Replacement

Description

Job Title: Financial Foundation Collector – Patient Assistance & Drug Replacement

Reports To: Revenue Cycle Manager

Job Summary:
Financial Foundation Collector is responsible for securing financial assistance for oncology patients by managing the collection and reconciliation of financial aid funds from foundations, pharmaceutical assistance programs, and drug replacement services. This role requires strong follow-up skills to ensure timely payments, claim submissions, and patient enrollments. Additionally, the position involves detailed Excel reporting, tracking funding sources, and maintaining accurate documentation to support revenue cycle management.

Key Responsibilities:

Financial Collection & Follow-Up:

• Track and collect payments from patient assistance foundations and pharmaceutical-sponsored programs.
• Monitor outstanding balances and follow up with funding sources to ensure timely reimbursements.
• Maintain detailed records of collected funds, pending approvals, and outstanding claims.
• Coordinate with internal billing teams to reconcile payments and resolve discrepancies.
• Keep all foundation electronic portals current.

Claims & Enrollment Management:

• Prepare, submit, and track financial assistance claims with foundations and pharmaceutical programs.
• Ensure accuracy and completeness of patient enrollment applications for assistance programs.
• Follow up on claim denials or delays, appealing as needed to maximize financial support.
• Work closely with insurance providers and patient assistance programs to confirm eligibility and coverage.
• Support and maintain accurate Medication ordering and documentation for PAP enrollee’s

Excel Reporting & Data Management:

• Utilize Excel to create, maintain, and analyze reports on financial assistance collections, outstanding balances, and program performance.
• Generate detailed spreadsheets to track patient enrollments, funding approvals, and disbursements.
• Identify trends in financial assistance approvals and denials to improve collection strategies.
• Provide monthly financial reports to leadership on collections, outstanding claims, and patient assistance impact.

Compliance & Documentation:

• Maintain accurate and up-to-date files for all financial assistance applications, approvals, and payments.
• Ensure compliance with HIPAA regulations, pharmaceutical assistance program guidelines, and foundation policies.
• Document all communication with funding sources, patients, and internal teams for audit readiness.

Qualifications

Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or a related field preferred.
• Experience:
  • 2 years of experience in medical billing, collections, financial assistance coordination, or revenue cycle management, preferably in an oncology setting.
  • Knowledge of patient assistance programs, foundation funding, and pharmaceutical drug replacement programs.
• Technical Skills:
  • Proficiency in Microsoft Excel (VLOOKUP, pivot tables, formulas) and financial reporting.
  • Experience with EHR systems, financial assistance portals, and claim submission tools.
• Soft Skills:
  • Strong attention to detail and organizational skills.
  • Excellent follow-up and communication abilities with external funding organizations.
  • Ability to handle confidential patient information with professionalism and discretion.