DISTRIBUTED COMPUTER SYSTEMS ANALYST

Requisition No: 844407

Agency: Department of Revenue

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 73004096

Pay Plan: Career Service

Position Number: 73004096

Salary: $41,561.52 - $56,535.36 / annually

Posting Closing Date: 01/22/2025

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Florida Department of Revenue

Child Support Program

Distributed Computer Systems Analyst

Panama City

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs *desktop and network support* to local area network users and is an excellent fit for self-motivated critical thinkers. If you enjoy working with technology and problem solving, this may be the position for you. Your duties would include:

• Analyzing and coordinating resolution of hardware, software, and network communication problems
• Assisting with planning and designing of office network layouts
• Evaluating the effectiveness of hardware, software, and communication performance
• Researching and recommending improvements and solutions
• Installing and maintaining an inventory of computers and electronic equipment
• Providing training and support to peers and other teams

MINIMUM REQUIREMENTS:

• Two (2) years of work-related experience communicating verbally and/or in writing, guiding end users through computer related inquiries
• Two (2) years of work-related experience with supporting and troubleshooting Microsoft Office 365 and Microsoft Teams
• Two (2) years of work-related experience deploying, supporting, and maintaining, or troubleshooting computer hardware/software
• Two (2) years of work-related experience troubleshooting and managing Windows 10 or 11 in an enterprise environment

• Experience working in a professional environment.

PREFERENCES:

• A bachelor's degree from an accredited college or university with a major course of study in Information Technology.
• Experience providing professional customer service.
• Excellent verbal and written communication skills.

SPECIAL NOTES:

• This position requires the applicant to be willing work as part of a team and be willing to learn and improve current skills.
• This position requires the ability to install and maintain computer equipment with the ability to bend, stoop and kneel in awkward positions and lift up to 50 pounds, with or without accommodations.
• This position has a standard workday of 8am – 5pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This position requires some travel between offices in Panama City and Mariana.

• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $41,561.52 - $56,535.36.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Marvin Padilla, (321)347-3104, Marvin.padilla@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

(Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.