DOS - CHIEF OF DEPARTMENTAL INFO SYSTEMS

Requisition No: 851266

Agency: Department of State

Working Title: DOS - CHIEF OF DEPARTMENTAL INFO SYSTEMS - 45000892

Pay Plan: SES

Position Number: 45000892

Salary: $109,000 - $125,000

Posting Closing Date: 04/30/2025

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Department of State

Bureau Chief

Division of Administrative Services

Bureau of Departmental Information Systems

45000892

Open Competitive

MINIMUM REQUIREMENTS:

• 15-20 years programming experience
• 10-15 years supervisory experience within IT management
• Experience drafting and updating policy and procedures for IT technology
• Experience in developing KPIs and Service Metrics
• Programming experience
  • .NET
  • Cloud Microservices
  • HTML / CSS
  • Architecture, Solutioning & Triage

PREFERENCES:

• Project Management or Service Delivery documentation experience
• Networking experience
• Azure experience
• Certification in one or more of the following: Microsoft Desktop/Server Operating Systems, Networking, Security, Computer Programming, Computer/Information Technology Support
• Experience with Cold Fusion, HTML/CSS coding, .NET 3.5 & higher, Visual Studio 2010 & higher, VB6, Oracle, and SQL Server.
• Knowledge of agile development and waterfall development methodologies, and test driven development.

Special Note:

• Responses to qualifying questions must be clearly supported in your employment history.

Duties and Responsibilities:

This position is an administrative and technical which is defined as a Service Owner. The service owner is accountable for a specific service (Infrastructure, Application or Professional Service) within an organization regardless of where the technology components or professional capabilities reside. To ensure that a service is managed with a business focus, the definition of a single point of accountability is essential to provide the level of attention and focus required for its delivery.

• Manages day-to-day IT operations for the Bureau of Departmental Information Systems and answers directly to the agency's Chief Information Officer (CIO). Measures impact of integrating new information systems into existing applications. Advises on all policies and procedures relating to systems development, implementation, and modification. Applies management principles and systems analysis techniques to develop new systems and to improve new systems. Directs the design, installation and maintenance of the agency’s communications network, infrastructure, end user support, and application development. Directs the development of technical documentation. Provides the standards for and approval of that documentation. Plans and coordinates the selection, purchase and installation of system software. Develops procedures to generate, test and install software. Coordinates required documentation for system software and fixes. Coordinates activities and vendor support personnel. Interfaces with vendor software support personnel in resolving problems, acquiring software, etc. Directs the development and application of standards of measure for the workload/capacity for the data center. Monitors that capacity for performance, required upgrades and effects of additional applications. Directs and coordinates the training of technical staff. Researches and advises on new hardware acquisitions.
• Plans, organizes, identifies resources, directs, and controls functions within the Bureau of Departmental Information Systems. Evaluates the work of the direct reports within the Bureau.
• Devises policies and procedures to provide effective and efficient user services. Devises standards to provide definition of responsibilities, data base systems and user manual specifications. Recommends hardware configurations of computer or data entry equipment, works with vendor personnel for various computer and communication products. Provides details and approvals for formal and informal public/private procurements.
• Provides information and documentation to the DOS Chief Information Officer to facilitate decision making regarding the Department's IT services.
• Performs other work related duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of principals and processes involved in business and organizational planning
• Knowledge of computer hardware and software, including applications development and planning
• Knowledge of policies and practices involved in human resource functions
• Knowledge of principles and practices involved in project management
• Ability to identify the nature of a problems and develop and approach for resolution
• Ability to motivate, develop and direct people in their work
• Ability to weigh the cost/benefit of a potential action
• Ability to communicate effectively, both verbally and in writing

Criminal Background Check:

A Level 2 criminal background check is a condition of employment. If selected for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a criminal background check.

Important Notices:

We are committed to enhancing our workforce through the employment of Veterans, individuals with disabilities and seek qualified candidates with diverse backgrounds, abilities, skills, and talents to join our workforce.

Male applicants born on or after January 1, 1960, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: https://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.