Health Navigator

Position Overview

The incumbent is a student hourly position working at Watkins Health Services (WHS). The incumbent will staff the Information Desk in the lobby to greet customers, assist with questions, and provide support in using WHS services.

The incumbent in this position will see, hear, and possibly have access to confidential information that must be handled in accordance with all relevant state and federal laws and University policies and procedures regarding its use and disclosure.

The incumbent must become familiar with and adhere to the WHS Customer Service Plan to ensure appropriate interaction and positive outcomes with both internal and external customers.

WHS utilizes computer technology in all aspects of its operations, including an electronic registration system. The incumbent must become familiar with and be able to use the appropriate computer

hardware and software programs associated with this position.

WHS is a unit at The University Kansas Health Systems and partners with KU Student Affairs.

Per the State of Kansas, student employees may hold concurrent appointments not to exceed maximum appointment and hours worked levels. However, concurrent student appointments must be of matching FLSA designation (exempt/salaried or non-exempt/hourly).

Job Description

• 60% - Engages with students throughout the service experience.
• 15% - Greet persons entering building, monitor the lobby, and report any unusual activity to appropriate administrative staff.
• 15% - Provide wayfinding instructions to various service areas, answers questions or direct persons to appropriate resources.
• 10% - Instruct new users on the Check-In Kiosk, and escorts customers to specific destinations within the health center as needed.
  
  
  

Required Qualifications

• Availability to work in 2-10 hour blocks of time.
• Two years of experience with Microsoft Suite.
• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
  
  
  

Preferred Qualifications

• Prior Customer Service experience.
• Health-related major or background.
  
  
  

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• A cover letter addressing how required and preferred qualifications are met.
• Resume or curriculum vitae.
• Contact information for three professional references.
  
  
  

To ensure consideration apply before the application review date 12/23/2024. A review of applications will continue until qualified candidates are identified.

Contact Information to Applicants

Patty Quinlan

pquinlan@ku.edu

Advertised Salary Range

$10.25

Work Schedule

2-10 hours per week. Monday through Friday during Fall and Spring semesters.

Anticipated Start Date

Tuesday January 21, 2025