What are the responsibilities and job description for the Lobby Ambassador position at THE UPS STORE # 7397?
Position Overview:
The Lobby Ambassador at The UPS Store #7397 serves as the first point of contact for customers, providing exceptional customer service, managing kiosk operations, and ensuring a seamless experience for all visitors. This role involves assisting customers with a variety of tasks, troubleshooting technical issues, and maintaining a welcoming and organized lobby environment.
Key Responsibilities:
Customer Assistance and Support
- Greet customers warmly and provide personalized assistance to address their needs.
- Guide customers through available services, including shipping, printing, mailbox rentals, and packaging.
- Answer inquiries regarding store policies, shipping options, and pricing.
- Assist customers in completing forms or using self-service tools as needed.
Kiosk Management
- Monitor and maintain kiosks, ensuring they are operational and stocked with necessary supplies.
- Assist customers in using self-service kiosks for printing, scanning, or shipping transactions.
- Address and resolve customer concerns related to kiosk functionality promptly.
Technical Troubleshooting
- Diagnose and resolve minor technical issues with store equipment such as printers, copiers, and kiosks.
- Escalate complex technical problems to the appropriate team for resolution.
- Provide basic guidance to customers on how to operate store technology and tools.
Lobby Maintenance
- Ensure the lobby is clean, organized, and inviting at all times.
- Regularly restock brochures, shipping supplies, and promotional materials.
- Monitor traffic flow in the lobby and manage queues efficiently.
Sales Support
- Promote store products and services to customers, including upselling value-added services.
- Assist customers in selecting the appropriate packaging materials and shipping options for their needs.
- Process transactions accurately and efficiently using the POS system.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Basic technical proficiency with kiosks, printers, and other equipment.
- Previous experience in customer service or retail is preferred.
- Ability to stand for extended periods and lift packages weighing up to 50 lbs.
This position offers an opportunity to play a key role in creating a positive customer experience at The UPS Store #7397 while developing valuable skills in customer service, technical troubleshooting, and operations management.
