What are the responsibilities and job description for the Center Manager position at The UPS Store?
Job Summary
The Center Manager is responsible for overseeing the day-to-day operations of The UPS Store retail location. This includes opening and closing the center, managing productivity, and ensuring world-class customer service delivery.
This leader will also be accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
Responsibilities
- Personnel Management: Recruit, train, schedule, and coach associates to optimize performance
- Scheduling: Assign work tasks and facilitate weekly or monthly staff meetings
- Customer Service: Monitor, evaluate, and maximize customer satisfaction
- Marketing: Develop and implement store marketing programs
- Financial Management: Manage Center finances and prepare reports
- Inventory Management: Oversee inventory levels
- Employee Time Tracking: Review daily employee timesheets and submit for payroll processing
- Center Maintenance: Ensure cleanliness, safety, and organization
Qualifications
- Education: Advanced degree or equivalent preferred
- Experience: Previous store management experience required, including personnel and financial management
- Computer Skills: Proficient in Microsoft Office and Adobe Suites
- Leadership Skills: Bona fide management skills, strong phone skills, and willingness to accept full accountability
Benefits
- Paid Vacation: Enjoy time off to recharge
- Sales Commission: Earn a commission on sales
- Health Coverage: Stay healthy with comprehensive coverage
