What are the responsibilities and job description for the Administrative Assistant/Receptionist position at The Vandevere Bunch?
The VanDevere Bunch
Administrative Assistant – Service BDC & Cashier
EARN FROM $18-$25 /HR with BONUS PLAN!
LOOKING FOR A CHALLENGE? Are you up to working in a fast-paced innovative, diverse environment?
We are seeking a dynamic and customer-focused individual to join our team as a BDC Representative. In this role, you will serve as the primary point of contact for customers seeking information, scheduling service appointments, checking out after their service appointments, or inquiring about vehicle purchases. Your primary goal will be to deliver outstanding customer service and support while driving business growth and customer satisfaction.
VanDevere is a high volume automotive group seeking self-motivated individuals to join our team.
Responsibilities:
- Respond promptly and courteously to customer inquiries via phone, email, and online chat
- Schedule service appointments and maintain accurate records of customer interactions
- Follow up with customers to ensure satisfaction and address any concerns or issues
- Meet or exceed performance metrics, including call volume, response time, and customer satisfaction scores
- Stay updated on product knowledge, promotions, and dealership policies to provide accurate information to customers
- Process customer payments for service and parts transactions
- Provide accurate receipts and handle cash/credit transactions
- Assist customers with inquiries and ensure a smooth checkout process
- Maintain an organized and professional work area
Requirements:
- We are looking for upbeat, positive, “Smile” on the phone attitude
- Must have excellent verbal and written communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Ability to handle diverse assignments with minimum supervision
- Must be able to multi-task with multiple computer programs simultaneously
- No fear of change
We Offer:
- Paid Training
- Excellent pay plan with bonuses and great incentives
- No Sundays or holidays, Family atmosphere
- Medical, Dental, Vision, Life
- 401k, Profit Sharing, and Paid Vacation
- Ongoing training and development, Advancement opportunities, Drug free environment
- Employee discounts on vehicle purchases, service, and parts
Schedule:
Monday, Wednesday, Thursday, Friday: 9 AM - 12 PM (BDC) | 12 PM - 1 PM (Cashier) | 1 PM - 2 PM (Lunch) | 2 PM - 4:30 PM (BDC) | 4:30 PM - 6 PM (Cashier)
Tuesday: Off
Saturday: 8 AM - 1 PM (Cashier)
VanDevere is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic
To Schedule an interview click "apply now"
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 37 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Ability to Commute:
- Akron, OH 44303 (Required)
Ability to Relocate:
- Akron, OH 44303: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $25