What are the responsibilities and job description for the TECHNICAL SUPPORT I position at The Venetian Las Vegas?

Position Overview :

The primary responsiblity of the Support I - Technical is to troubleshoot and assist internal and external guests via telephone, monitor systems located in the Computer Room, and maintain documentation. All the duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities :

Provide PC & I5 series related technical assistance for departmental users
Provide assistance tower Guests connecting to in-house High-Speed Internet
Must comply with logging and databases
Must comply with documentation for proper ticket writing and troubleshooting
Must make every attempt (exhaust all resources) to assist callers over the phone
Flexible schedule for mandatory meetings or emergency shift adjustments
In absence of Technical Support I technician, the AS400 Assistant Operations Manager will reassign job responsibilities to another available appropriate Technical Support I technician
Provides ideas and suggestions for new products, services, technology and processes to ensure VCR’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Assess, evaluate and review technical operation for the purposes of organizing the repair or troubleshooting of potential repair, and / or providing direction on work, tasks or processes in accordance with company guidelines.
Adheres to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.

Additional Duties & Responsibilities :

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities :

Minimum Qualifications :

21 years of age.

Proof of authorization / eligibility to work in the United States.

Bachelor's degree in Computer Science, Information Technology, or similar related disciplines

Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.

A minimum of two (2) years of experience with intermediate to advanced PC computer knowledge including MS Office Applications.

Ability to troubleshoot and deduce PC related challenges.

I5 Series or AS / 400 experience and A certified highly preferred

Must have excellent communication skills and polite, professional telephone etiquette.

Ability to communicate clearly and effectively in English, both in spoken and written form.

Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements :

Physically access all areas of the property and drive areas with or without a reasonable accommodation.

Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

Work in a fast-paced and busy environment.

Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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TECHNICAL SUPPORT I

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