What are the responsibilities and job description for the Receptionist position at The Village Dallas?
As a receptionist at our facility, you will be the first point of contact for our clients and their beloved pets. You will play a crucial role in providing excellent customer service, scheduling appointments, managing inquiries, and ensuring the smooth operation of our front desk and retail area.
Responsibilities :
- Greet clients and their pets with a warm and friendly demeanor
- Answer phone calls and emails, and respond to inquiries in a timely and professional manner
- Schedule grooming appointments and daycare sessions using our booking system
- Maintain accurate records of client information, appointments, and payments
- Assist clients with retail purchases, providing product recommendations and answering questions about our products
- Keep the reception area and retail store clean, organized, and well-stocked
- Collaborate with groomers, daycare staff, and management to ensure efficient and effective communication and operations
- Handle any customer concerns or issues with empathy and professionalism, striving to exceed client expectations
- Assist with other administrative tasks and projects as needed
Requirements :
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The Village Dallas is an equal opportunity employer and fosters a workplace comfortable for all types of people to work and grow without regard to gender, race, religion, ethnicity, nationality, or sexual orientation.
