What are the responsibilities and job description for the Sr. Account Coordinator position at The Wasserstrom Company?
Job Details
Description
Wasserstrom is a leader in the highly innovative manufacturing of restaurant and supermarket food service equipment. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We have openings for Sr. Account Coordinators (pay band 10) to join our team! If you like the excitement of problem solving, cross communication between departments, customer interactions, the thrill of a fast-paced workflow and ample growth opportunities– this career is for you! You will work in a dynamic learning environment on everything from assisting project managers, to interacting with customers, logistics and other internal teams.
We will be considering candidates of multiple levels.
Responsibilities
Description
Wasserstrom is a leader in the highly innovative manufacturing of restaurant and supermarket food service equipment. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We have openings for Sr. Account Coordinators (pay band 10) to join our team! If you like the excitement of problem solving, cross communication between departments, customer interactions, the thrill of a fast-paced workflow and ample growth opportunities– this career is for you! You will work in a dynamic learning environment on everything from assisting project managers, to interacting with customers, logistics and other internal teams.
We will be considering candidates of multiple levels.
Responsibilities
- Provide administrative and coordinating services for team members across multiple business units in the client account management department.
- Using quoting software to prepare customer and freight quotes for review.
- Entering customer data into CRM and orders into our ERP Syteline
- Monitoring orders throughout the fulfillment process to meet critical deadlines and ensure accuracy.
- Working with cross-functional departments to resolve questions and challenges, elevating as required.
- Coordinating with freight services to ensure timely and accurate shipments to customers:
- Reviewing weekly shipping schedules
- Communicating with on-site contacts as needed
- Using shipment scheduling software to maintain requests for carrier pickups.
- Following up with carriers and on-site personnel post-delivery
- Ability to read visual and spatial concepts such as drawings and blueprints required.
- Propose new ideas to improve efficiency.
- Familiar with or able to learn inventory, ERP, and order management systems.
- Must be able to multitask.
- Have one or more years of customer service experience in any field.
- Strong attention to detail.
- Able to recognize and maintain confidentiality.
- Excellent communication skills, both written and oral.
- Technology savvy
- Prior customer service or project/account management experience preferred but not required.
- Proficient in MS Office suite, including Outlook, Word, Excel, and PowerPoint
- High school diploma or equivalent required
Account Coordinator
Post House Creative -
Columbus, OH
Sr Account Executive (AGENCY)
Notified -
Columbus, OH
Sr Talent Acquisition Coordinator
Safelite Group -
COLUMBUS, OH
