What are the responsibilities and job description for the Help Desk Support Specialist position at The Waterworks, LLC?
Description
Your opportunity: Join the Midwest's largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Help Desk Support Specialist who will provide fast and useful technical assistance on computer systems. This position will answer questions on basic technical issues and offer advice to solve those issues for all internal customers.
Responsibilities include:
- Responding to requests for technical assistance in person, via phone, chat or email
- Diagnosing and resolving technical hardware and software issues
- Researching questions using available information resources
- Advising users on appropriate action
- Following standard help desk procedures
- Logging all help desk interactions
- Administering help desk software
- Following up with customers and users to ensure complete resolution of issues
Schedule:
This position is located in our Cleves, Ohio office and the hours for this position will be 7:00 am to 3:30 pm, Monday through Friday.
Benefits you'll enjoy:
Employment with Watermark Home Services comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:
- Health Insurance (100% company-paid employee medical premiums)
- Dental, and Vision Insurance
- Company funded Health Reimbursement Account
- Company provided Life and AD&D Insurance
- Company provided Disability Insurance
- 401(k) with company match
- Employee Assistance Program
- Paid Time Off – Earn two weeks during first year of employment!
- Paid Holidays
EOE/AAP/M/F/V/D/SO
Requirements
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, LAN/WAN, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Two (2) years’ experience or two (2) or four (4) year degree or IT related certifications (A /Sec ) or some combination of the above.
Must be able to pass pre-employment screening including a background check and drug screening.
Salary : $22 - $27
