What are the responsibilities and job description for the Club Lounge Attendant - The Windsor Court position at The Windsor Court?
Description:
The Windsor Court is seeking a Club Lounge Attendant to provide exceptional and personalized service to guests of The Club. The ideal candidate will ensure customer satisfaction by addressing and resolving all customer problems in an efficient and effective manner. As a Club Lounge Attendant, you will be our guests' first point of contact and will be responsible for creating a welcoming and friendly environment.
Responsibilities:
- Provide exceptional and personalized service to guests of The Club
- Ensure customer satisfaction by addressing and resolving all customer problems in an efficient and effective manner
- Greet guests upon arrival and assist with check-in and check-out procedures
- Answer guest inquiries and provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a clean and organized front desk area
- Assist with other duties as assigned by management
- Minimum of 1 year of customer service experience required
- Experience in a hotel setting preferred
- Excellent customer service and verbal communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills and ability to think on your feet
- Ability to work a flexible schedule, including weekends and holidays
If you are a customer service-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team as a Guest Services Representative.
