Crisis Counselor - Licensed Master Social Worker

Summary:
The Crisis Counselor provides mental health support, crisis intervention, and counseling services to individuals and families experiencing homelessness. This role requires a compassionate professional with a strong commitment to serving vulnerable populations and addressing the complex challenges of homelessness, including trauma, mental health, and substance use issues. The Crisis Counselor must hold a valid LMSW or LCSW license in the state of Louisiana and bring expertise in providing evidence-based interventions in high-stress situations. Experience working with homeless or underserved populations is highly preferred.

Location: New Orleans, Louisiana

Duties and Responsibilities:

• Provide crisis counseling and intervention to individuals and families residing in the homeless shelter, addressing immediate mental health needs and de-escalating crises.
• Conduct comprehensive mental health assessments to identify psychological, emotional, and behavioral concerns.
• Develop and implement individualized treatment plans to support clients in overcoming challenges and achieving stability.
• Facilitate individual and group counseling sessions using evidence-based practices tailored to the needs of the homeless population.
• Collaborate with shelter staff and community organizations to connect clients with resources for housing, employment, healthcare, and substance use treatment.
• Maintain accurate and timely documentation of client assessments, treatment plans, progress notes, and referrals in accordance with legal and ethical standards.
• Serve as an advocate for clients, ensuring access to necessary services and supports while respecting their autonomy and dignity.
• Provide psychoeducation to clients and shelter staff on topics such as coping skills, stress management, and trauma-informed care.
• Participate in multidisciplinary team meetings to coordinate care and develop strategies to address client needs.
• Stay informed on best practices in crisis intervention, homelessness, and mental health treatment through ongoing professional development.
• Performs other job related duties as assigned.

Qualifications, Knowledge, Skills, and Abilities:

Master's degree in counseling, social work, or a related field. Must hold a current and valid LMSW or LCSW license in the state of Louisiana. Minimum of two years of experience in mental health counseling; experience working with homeless or underserved populations is highly preferred.

• Strong understanding of trauma-informed care principles and best practices for crisis intervention.
• Knowledge of community resources and services available for individuals experiencing homelessness.
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with diverse populations.
• Strong organizational and time-management skills, with the ability to prioritize and manage multiple cases in a fast-paced environment.
• Proficiency in Microsoft Office applications and electronic medical record systems.
• Commitment to cultural competence and sensitivity when working with individuals from diverse backgrounds.
• Experience with substance use counseling and co-occurring disorders.
• Certification in crisis intervention techniques or related training preferred.
• Bilingual proficiency in English and Spanish or other languages is a plus.

About Us:

The Workforce Group (WFG) is a Great Place to Work®-Certified company. We are a team of dedicated professionals who pull together to meet the needs of communities, partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.