What are the responsibilities and job description for the Service Manager position at The Wylder | Boise?
Base salary is $55,000 - $60,000 plus bonus. 45 hours per week is the expectation of the salaried management position.
Leadership Statement
Leadership at the Wylder Hospitality Group stems from our core values: Hold the Standard, Be Honest, Be Clear, Be Caring, Be Professional. Throughout the business these core values define us as a group and build toward our financial and cultural success. We apply them to each other, to employees, to guests, to vendors, and to our community.
Service Manager
The Service Manager at The Wylder Boise supports the GM in the operation of the entire restaurant: financial, personnel, customer service, food and beverage quality, safety, and leadership development. In order to be successful in these responsibilities, the Service Manager must love the restaurant business, exude the core values, and lead with heart and humor.
Essential Functions
- Constantly moves within the restaurant sales floor and kitchen
- Frequently operates computers, phones, tablets and POS system
- Occasionally positions self to clean under counters and inside equipment
- Constantly communicates with staff and guests
- Constantly monitors food and beverage quality for taste and visual presentation
- Frequently moves products weighing up to 50lbs
- Frequently works in outdoor weather conditions
This Job Description is subject to change at any time.
REQUIREMENTS
- LOVE for the restaurant industry
- Assist key employees to achieve their goals
- Support the General Manager in all aspects of restaurant operations
- Ensure that all teams within a unit are functioning well
- Identify & Develop Future leaders
- Partnership with Office Manager and General Manager in maintaining front of house staffing levels through
- Job Postings & Recruitment
- New Hire Orientation
- Performance Evaluations
- Develop and maintain a fun and professional work environment
- Develop and maintain standards of service, food and beverage
- Develop and maintain educational programs for staff
- Manage financials and budgets of the restaurant:
- Labor Cost
- Beverage Costs
- Expenses
- Be a presence on the floor of the restaurant:
- Host stand, wait times, and greetings
- Table checks, table greets, bussing, running food
- Expediting food and drink
- Supporting the bar
- Maintaining an upbeat floor energy
- Quickly and professionally respond to all guest inquiries and complaints
- Support Kitchen Leadership & Team
- Oversee and maintain safety and sanitation standards including health inspection high scores
- Literacy in Computers and Basic Math
- Strong skills of observation
- Good problem solving and conflict resolution skills
- Great oral and written communication
- Exceptional follow-through skills
The Wylder * 501 W Broad St Boise, ID 83702 * www.thewylderboise.com
Salary : $55,000 - $60,000
