What are the responsibilities and job description for the Technical Support Representative position at TheCoTeam, LLC?
Description
APPLY ONLINE ONLY
Job Description :
Technical Support Representative
You Are :
A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work.
You Have :
Excellent customer service skills (email, phone, in-person)
Experience with technology : IT, AV, Lighting, Shading, Control
A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Full Time (40hrs / Wk) – Tue-Sat (8 : 30am-5 : 00pm)
Ability to work overtime
Your Manager :
Mathew, Service Dept. Mgr.
Paulson’s Core Values (The 3 P's!)
Paulson's Pride in Performance
This position takes pride in prompt communication, and managing expectations while processing the departments daily operations.
Your Contribution to Paulson's :
Customer Service : In-person, on the phone, via email
Initial Technical Support : Triage issue, solve if able, escalate if needed
Service Scheduling : Coordinate, Book, Follow-up
RMA : Take in product, process it, ship it, receive it, schedule for delivery
Vendor Interactions : RMA's (above)
Advanced understanding of networking (ideal)
Advanced troubleshooting of AV devices (ideal)
You May Come From...
AV Installation (Resi & Commercial)
Security Installation
Low-Voltage Cable Pulling
Managed Services (MSP)
Electrician (HV or LV)
Paulson's Contribution to You :
55k to $70k / yr ($26-$34 / hr) – Yup!
Medical Coverage : 50% Coverage (w / Buy-up Option)
Dental & Vision are Buy-Up Options
Long Term Disability Insurance Optional
Retirement Plan : Simple IRA w / 3% Match – You Bet!
PTO (8 Days Vacation & Paid Holidays) – Of Course!
PTO Increases after year 1
At TheCoTeam we are the Anti-Recruiters. We help companies hire for a fraction the price of recruiters and white-label the leading edge of their hiring process. We do this by :
Crafting exceptional job posts
Posting these job descriptions to sites to drive applications
Review all inbound resumes
Inviting the most promising candidates to initial interviews (aka "Pre-Interviews")
Assuring the appropriate alignment of skills / cultural fit / compensation
Posting all interview notes, scorecards, and our assessment for review
Short-listing the best candidates for 2nd Round interviews directly with the hiring company
This saves companies at least 10hrs per role and allows them to focus on running their business!
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