What are the responsibilities and job description for the Remote IT Support Advisor position at theITSC?
Job Description
The ITSC is seeking agents to provide telephone technical support for the organization's customers.
The ITSC is an industry-leading provider of expert technical support for Fortune 1000 organizations.
LOCATION : The ITSC's organizational structure provides agents the opportunity to work from home.
HOURS : Multiple options available. Priority : 4am, 5am, 6am start time (Eastern Time)
DESCRIPTION :
Do you have the following skills, experience and drive to succeed in this role Find out below.
Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software, and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A , Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a SIGNIFICANT PLUS.
Agents must also have familiarity with server environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS :
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software, and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
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Remote working / work at home options are available for this role.
