What are the responsibilities and job description for the Enrollment Representative position at Therapy Brands Thrive, LLC?
Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice, management, data, and billing solutions drive exceptional critical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more officiant, improve revenue, and enable them to focus on patient care.
For more information, explore our solutions at therapybrands.com.
Job Description
As an Enrollment Representative, you will help facilitate the enrollment process between the client and insurance companies. As part of a small team, you will be work with the client, payers and partners towards completion of those enrollments.PRIMARY RESPONSIBILITIES OF THIS POSITION
- Managing payer EDI and ERA enrollment requests via Zendesk.
- Communicating directly with customers regarding their enrollments and needed information.
- Submitting enrollment requests through various clearinghouse/payer portals which may require researching payer EDI/ERA connection paths.
- Contacting payers via phone or email regarding initiating enrollments, enrollment status, and failed enrollments as needed.
- Updating tickets and Excel spreadsheets in a timely manner to keep customers and their respective Brands informed of enrollment status.
- Troubleshooting missing ERAs to determine if they are enrollment related and making necessary corrections or sending them to the proper team for corrections.
- Reports escalated customers to manager.
- Ensures that the overall EDI/ERA enrollment process is as efficient as possible for customers.
QUALIFICATIONS
- 2 years of customer service experience preferred
- 1-2 years of enrollment experience preferred.
- Very detailed oriented
- Strong customer service skills, and is comfortable speaking with providers, partners, and insurance companies.
- Strong problem solving skills
- Strong familiarity with computers
- Able to adapt and roll with changes in processes.
- Experience working and growing with a team.
- Has a drive to accomplish goals, even in the face of obstacles
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
