What are the responsibilities and job description for the Customer Support Representative position at TherapyNotes, LLC?
About Us
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.
We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!
Position Description
As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.
Responsibilities
.3/10/202
5
TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.
We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!
Position Description
As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.
Responsibilities
- Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
- Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
- Customer Service Experience
- Flexible work hours required including limited nights and weekends
- Tech savvy{{:}} excellent computer and technical problem solving skill
- sExperience working in a software support, call center, training or inside sales environment is a plu
- sExperience with multichannel customer support / help desk software is a plu
- sExcellent verbal and written communication skill
- sEffectively exchange information via telephone, email, and instant messaging platform
- sStrong competence and comfort listening and responding to customer needs and concern
- sAbility to exercise composure when operating under stressful situation
- sExcellent time management skill
- sTeam player that carries their weight, has a willingness to grow and strives for excellenc
- eInterest in working in an entrepreneurial, small to mid-sized business environmen
- sCompetitive annual salary - $50,00
- 0Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insuranc
- eRetirement plan with company contributio
- nAnnual company profit sharin
- gPersonal development/training budge
- tOpen, collaborative work environmen
- tExtensive 2-week onboarding pla
- nComprehensive mentorship progra
- mCompany provided refreshments and occasional lunche
.3/10/202
5
Salary : $5,000
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