What are the responsibilities and job description for the Service Advisor/Administrative Assistant position at Thermo King Northeast?
Thermo King Northeast currently has a full-time Service Advisor/Administrative Assistant opening at our West Seneca, NY shop.
Thermo King Northeast is the Northeasts #1 Thermo King dealer and service center with 5 locations in MA, CT, ME & NY. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Learn more about us at www.tkne.com.
What We Offer:
- Family-oriented culture & team environment
- Promotion opportunities we promote from within
- Medical & dental insurance
- Life insurance
- 401k plan with company match
- Flexible spending account
- Flexible scheduling options
- Paid time off
- Uniform & boot program
- Paid training
- Certification reimbursement
- Factory training
- Modern, clean, bright & well heated shop
- Employee referral bonus
Primary Responsibilities:
- Greet all walk-in customers at service counter
- Respond to customer calls and facilitate the scheduling of their work into the shop.
- Ensure customers are regularly updated on the progress of work and provided with an estimated completion date and time.
- Prepare service quotes, estimates, and repair orders for customer approval.
- Coordinate with the service manager to schedule technician jobs.
- Generate billing statements for customers as needed
- Maintain a clean and safe work environment
- Process customer payments
- Manage and organize office files, documents, and records
- Provide general administrative support to team members as needed.
Position Requirements:
- Minimum of 2 years of experience as a service advisor or service writer within a dealership environment
- Proficient in verbal and written communication with customers, employees, and management
- Proficient with dealership business systems and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience with Procede Software (DMS) is a plus
- Proficiency in basic Accounts Receivable (AR) and Accounts Payable (AP) skills is highly desirable.
- Demonstrates a strong work ethic and is committed to working additional hours when necessary
- Detail-oriented and capable of working independently
- Normal shift hours are Monday to Friday, from 11:30 AM to 8:00 PM
Questions? Call/text Frank at (781) 770-9173 or frank.vardaro@dattco.com.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.
