What are the responsibilities and job description for the IT Support Specialist position at Think Development Systems, Inc.?
Job Details
IT Support Specialist
Rate : ALAP
Location Atlanta - Georgia
Last date:2/21/2025
Responsibilities:
Acts as 1st line/tier of GIS technical support for client.
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops client GIS User Group, resources, and assists in training material creation
Work Terms and Conditions:
8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00AM Eastern Time, Monday - Friday, 40 hours per week.
Client has NOT specified a number of days onsite vs remote. However, local candidates (i.e. able to come in office) will be preferred over out of state candidates (i.e. remote worker). Client prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
The consultant will follow all applicable, client policies, procedures, standards, guidelines, and accepted best practices.
The position end date is set for the end of the client Fiscal Year. Client may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, client is under no obligation to extend contracts and may terminate employment at any time.
When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with client telework policies.
Client will reimburse authorized travel expense lodging and meals. Client will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed.
All travel expense reimbursement shall be in accordance with client Accounting Office Travel Policy:
The Department has 13 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval. Consultants are not to take extended leave during their first year of service (e.g. greater than 1week).
Consultant must have cell phone which can be used for business calls.
Client does not provide free parking. All routine commuting expenses are the responsibility of the consultant.
Skill Required / Desired
Amount of Experience
Bachelor s degree in related field from accredited college or university
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
Required 3Years
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Experience with ArcGIS Online or ArcGIS mobile applications
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience
Highly desired
Passion to provide excellent customer service and build effective customer relationships
Excellent communication, interpersonal, collaboration, and teamwork skills
