What are the responsibilities and job description for the Call Center Customer Service Agent position at Think Tell Junction?
Join Our Team as a Call Center Customer Service Agent at Think Tell Junction
Think Tell Junction We are seeking enthusiastic and dedicated individuals to join our dynamic team as Call Center Customer Service Agents. In this vital role, you will be the voice of our company, providing exceptional service to our customers over the phone. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure they have a positive experience.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments.
- Follow up with customers to ensure their inquiries have been resolved to their satisfaction.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficiency in using computers and various software applications.
Benefits:
- Competitive hourly wage: $19 - $23 per hour.
- Opportunities for career development and growth.
- Comprehensive benefits package, including health insurance and retirement plans.
- A flexible work environment that supports a healthy work-life balance.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person at our office in New Orleans, LA.
Ready to be the friendly face that welcomes everyone to our office? Apply today to join the Think Tell Junction team!
Salary : $19 - $23
