Case Manager (2 vacancies and to establish a list)

SUMMARY:
Under limited supervision of the Specialty Court Coordinator, the Case Manager conducts interviews of referred clients to the Court Programs; monitors and supervises participants in conjunction with outside agencies; and records and reports program compliance or non-compliance to Judges including recommendations for continuance, expulsion, or graduation when required. Employees in this title are expected to maintain a professional appearance and demeanor.

ESSENTIAL FUNCTIONS:
•    Conducts intake of potential participants referred to the Court under established program guidelines. 
•    Educates defendants and lawyers concerning Court Program requirements.
•    Refers participants to outside agencies and other community resources for assistance.
•    Monitors compliance of Court Program participants with the conditions of the Court Order and related program requirements. 
•    Acts as liaison between the participant’s probation officer and the Judge. 
•    Attends Court proceedings and status conferences for participants.
•    Confers with Judges on pertinent information relating to participants’ performance levels. 
•    Prepares all necessary documentation for maintenance of the computer database, client files, and court proceedings.
•    Collects and provides necessary data for statistical reporting.
•    Attends and participates in team meetings and program seminars as required. 
•    Identify and address potential participant problems and needs. 
•    Recommend appropriate incentives, sanctions, and supervision levels to the Judge.
•    Requests adjournment of status conferences for participants when deemed necessary.
•    Prepare necessary court orders (e.g., show cause) as required.
•    Performs other duties as assigned. 

QUALIFICATIONS, LICENSES AND CERTIFICATIONS:
•    Bachelor’s degree from an accredited college or university in any of the following fields; Social Work, Counseling, Psychology, or Criminal Justice. 
•    One (1) year of case management experience.
•    Proficiency in MS Office Suite and relevant software/ database systems.
•    If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver’s license, no fault insurance and access to a vehicle to use in the performance of assigned duties.
•    Experience commensurate with the job that demonstrates the required skills and competencies may be considered in lieu of education requirement(s).

KNOWLEDGE, SKILLS AND ABILITIES:
•    Ability to apply general rules to specific problems to produce positive results.
•    Excellent verbal and written communication skills, including the ability to explain procedures clearly.  
•    Ability to assess situations calmly and effectively, even in high-stress environments.
•    Proven ability to build and maintain positive working relationships with diverse individuals. 
•    Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
•    Ability to understand and carry out instructions and to request clarification when needed.
•    Proficiency in problem-solving and applying logical reasoning.
•    Excellent interpersonal and communications skills for dealing with clients, the Court, and law enforcement authorities.
•    Excellent communication skills for preparing reports and recommendations.
•    Knowledge of community resources.
•    Strong organizational and time management skills with the ability to meet deadlines.
•    Working knowledge of Court processes and procedures.
•    Proven ability to exercise sound judgement and maintain confidentiality.
•    Ability to work with a diverse population.

ADDITIONAL REQUIREMENTS:
•    Successful completion of criminal and IV-D background check, fingerprinting, and rechecks.
•    Applicants must be legally authorized to work in the U.S.

PHYSICAL REQUIREMENTS:
•    Must be able to lift 25 lbs.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description.  Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.

NOTES:      

04/29/2013    Updated for content and format
06/22/2016    Updated Special Requirements
08/16/2016    Updated Qualifications
06/02/2017    Updated for content and format
04/20/2022    Updated for content
04/22/2025    Updated for content