What are the responsibilities and job description for the Analyst, Malaysia & Singapore position at This is an IT support group?
The Position :
The role is part of the Accounts Receivable team and is responsible for performing Collection and Cash Application activities and running and reviewing reports. This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies and with the CSL Sales and Customer Service Teams.
Responsibilities :
- Run aging reports and review AR balances.
- Resolve non-payment issues with customers.
- Liaise with collection agencies where applicable.
- Liaise with the Sales or Customer Service teams for payment escalations when needed.
- Process write-offs once approved.
- Respond to ad hoc customer queries.
- Liaise with Customer Service on customer queries as required.
- Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction.
- Apply cash to customer accounts according to remittance instructions and in line with policies and procedures.
- Research remittance errors (including analyzing any deductions self-applied by the customer) and escalate as required.
- Process manual credit / invoices as required in line with policies and procedures.
- Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit).
- Support ad hoc projects or continuous improvement activities.
Requirements :
J-18808-Ljbffr
