Build Experience Specialist

Salary Range

$37.38 - $47.90

WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS!

Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family home building. Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.

At Thomas James Homes, We Are Passionately Committed To

• Building your home as a sanctuary radiating with positive energy- a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family’s private
  
  

refuge.

• Reducing the stress of urban life and Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.
  
  

What’s In It For You

• PTO Paid Holidays
• WFH Flexibility
• 401(k) matching - 100% vested
• Supplemental Life & Accident & Dismemberment
• Employee Discounts & Perks
• Medical, Vision, and Dental insurance
• FSA & HSA Spending Accounts
• Referral program
• Employee Assistance Program
• Technology allowance and unlimited pantry snacks
  
  

THE ROLE: The Build Experience Specialist is responsible for coordinating the end-to-end client experience from first experience in the design studio through the home warranty. This position is the conduit between the client and internal TJH employees and provides a single point of contact for every client throughout the journey to create a differentiated experience.

Day In The Life

• Manage client experience journey from end to end.
• Serves as a point of contact for entire build process for the client.
• Coordinates and owns all communication to the client that directly relates to the experience and oversees all other communication for the client.
• Coordinates and leads all client interactions with TJH employees, consultants, and construction personnel.
• Ensures integrity of all clients facing systems and the information input.
• Tracks all milestones throughout the homebuilding and schedules onsite meetings.
• Attends onsite meetings during various stages of construction.
• Works in partnership with forward planning and land development teams on relaying critical jurisdictional information
• Collaborates with customer care warranty to oversee smooth transition after home transfer.
• Collects and reacts to client feedback from start to finish of the journey to create a differentiated experience.
  
  

What You’ll Need

• College degree preferred.
• 3-5 years of customer relations / homebuilding experience for an entire 12 month process.
  
  

What Will Set You a Part

• Possesses knowledge of homebuilding processes and department functions and can discuss contractual and financial information at basic level.
• Has experience working with construction team and communicating technical information to the client.
• Understanding of design and plan reading on a basic level.
  
  

The compensation range for this role is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.