Executive Events Manager / Conference Service Manager

As an Executive Events Manager you would be responsible for ensuring the successful execution of banquet and room block events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Executive Events Manager will work in conjunction with the Director of Sales and Sales Managers to achieve the hotel’s revenue, meeting planner satisfaction scores, and food and beverage goals for assigned markets. Specifically, you would be responsible for performing the following tasks to the highest standards:

RESPONSIBILITIES AND JOB DUTIES:

• Works closely with front office to ensure clients’ needs are met for successful room night production.
• Responsible for managing all servicing details for groups, including BEOs, processing of rooming lists, billing, amenities and resume details.
• Works closely with front office to ensure clients’ needs are met for successful room night production.
• Anticipate and respond to all customer needs within a timely manner, acknowledge all customers.
• Attend departmental and hotel meetings as required including but not limited to BEO and resume meetings.
• Work closely on convention room blocks, rooming lists and audits
• Process paperwork to clients, other departments, etc., within a timely manner.
• Participate in business review meetings, special events and sales meetings.
• Other duties as assigned such as assisting with client requests on reservations.
• Complete all required and requested reporting in a timely and accurate manner.
• Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
• Complete all assigned paperwork in a timely manner.
• Entertain clients in all outlets as necessary.
• Successfully complete the training process for this position.
• Coordinate various departments' participation in servicing accounts.
• Type addendum, letters, and reports.
• Handle incoming calls according to departmental procedure.
• Promote positive relations with guests and employees.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Performs other duties as assigned by Supervisor.
• Upon employment, all associates are required to fully comply with Thompson Hotel rules and regulations for the safe and effective operation of the hotel’s facilities.
  
  

SPECIAL SKILLS REQUIRED:

Supportive Functions

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Remains calm and alert, at all times during emergency and/or heavy hotel activity
• Performs other duties as requested by management
  
  

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to use computer systems such as Word, Excel, Power Point and CRM and Envision Systems preferred
• Ability to effectively multi task and deal with internal and external customers
• Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items
• Ability to read, listen and communicate effectively in English, both verbally and written
• Ability to ensure security and confidentiality of guests, clients and hotel data.
• Ability to enforce and uphold hotel’s quality standards.
  
  

Safety Requirements

Team members will be trained in the proper use and care of any assigned PPE. Team members are responsible to report defective, damaged or lost PPE, or equipment that does not fit properly.

Education Or Experience Requirements

One or more years of sales or catering related experience preferred. Prior hospitality luxury experience preferred. Previous Hyatt Brand experience preferred but not required.

Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing sales skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Achieve customer satisfaction

Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.

Language Skills

Additional language ability preferred.

Grooming Standards

Team Members must maintain a neat, clean and well-groomed appearance. Specific guidelines will be explained during the orientation process.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job with or without reasonable accommodation. Must be able to push/pull/lift up to 20 pounds. Job constantly requires sitting, standing and walking.

The hospitality industry functions 24 hours a day, 7 days a week, any team member may be required to work rotating shifts, overnight shifts, overtime and holidays. Also, depending on the season, hours may be reduced at any time.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.