Customer Service Trainer

* FullTime / Part Time * Not Remote *Flexible Schedules * Weekly Pay *

Here at Thrills, we want to change the feel of the live consumer-to-client sector. We’re all about creativity, and we’re passionate about taking proven business skeletons and breathing new life into them.

To ensure that we achieve our goals we need to ensure that we have the best team possible. As a result, we are looking to hire dedicated and ambitious individuals who are looking to progress to join our events team as a Customer Service Trainer. This is an entry level position where you will initially join the event sales team and learn the business from the ground up.

Are you looking for a way to expand your knowledge?

Are you ready to learn how to teach and train members of the team?

Are you looking for an entry level position with paid training?

If you answered yes to each of these questions, you would fit right in.

Description

We are looking for a Customer Service Trainer to join us at an entry level and help educate our support, sales and customer service teams by providing interactive training sessions and 1-1 support. Our Customer Service Trainer responsibilities include working alongside our customer service representatives, sales associates and events team to ensure the overall success of our events.

Office based duties will also include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with or feel you have the ability to teach soft skills like sales skills, negotiation, problem-solving and customer satisfaction, we’d like to meet you. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

• Work with customer service representatives, sales associates and events team to generate sales leads at our events

• Organize training sessions about product features and sales techniques

• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and sales techniques)

• Identify individual and team skills gaps

• Schedule regular training sessions (e.g. weekly, monthly or quarterly)

• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

• Maintain updated records of training curricula and material

Requirements

• Drive and determination to progress

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

• Candidates will need to be over the age of 18

Do you have what it takes to be our next Customer Service Trainer - For further information please click apply.

Successful candidates will receive an email from Thrills Marketing within 7 working days. Please ensure you have provided up to date contact information to allow us to reach out to you.

Following this you will receive a phone call from our Talent Coordinator to discuss your suitability for the position and go through any information you may need or additional information that we may need to proceed

Job Types: Full-time, Part-time

Pay: From $695.00 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Shift:

• Day shift

Application Question(s):

• What is the best email address for communication purposes

Work Location: In person

Salary : $695