What are the responsibilities and job description for the Customer Service position at Thrush Services, Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your ability to communicate effectively and handle inquiries with professionalism will be key to enhancing customer satisfaction and loyalty.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Handle cash transactions and maintain accurate cash handling procedures.
- Document customer interactions in our database for future reference.
- Collaborate with team members to resolve customer issues efficiently.
- Uphold company policies and procedures while delivering outstanding service.
Skills
- Strong sales skills with the ability to upsell products when appropriate.
- Experience in cash handling and maintaining financial accuracy.
- Familiarity with call center operations and best practices.
- Excellent phone etiquette and communication skills, both verbal and written.
- Bilingual abilities are a plus, enhancing communication with a diverse customer base.
- Proven experience in customer support or office environments is preferred.
- A positive attitude and a commitment to providing exceptional customer service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Ottawa, IL 61350 (Required)
Work Location: In person
Salary : $22