Inside Sales Representative

Job Description

LDJ Manufacturing is home to the Thunder Creek Equipment brand of premium diesel fuel and service trailers and trucks. We are an industry leader known for our uncompromising quality and reliability. LDJ is an employee-owned company, with strong Midwest roots and values, and a passion to develop, manufacture, and market innovative solutions that provide value to our customers in the agriculture, construction, fuel distribution, transportation, and commercial industries.

Reporting to the Western Regional Sales Manager, this position will be responsible for maximizing sales bookings by responding to marketing generated leads and nurturing both active and dormant leads in the CRM system. This role will also be responsible for aligning sales tasks with Territory Sales Managers and existing dealers in specified areas as needed. As a member of our professional sales team, this role will introduce our industry leading products to customers in the Construction, Fuel Distribution, Transportation, Commercial and Agricultural Industries. To be successful in this position, the individual will effectively demonstrate the following leadership competencies: Embodies the company’s culture and core values, exercises emotional intelligence, maintains disciplined focus, collaborates cross-functionally, acts with speed and agility, and drives improvement.

Primary Duties/Responsibilities

• Exhibit LDJ’s core values and culture in all aspects of the job.
• As the first point of contact, deliver an exemplary first impression to incoming sales leads.
• Respond to all incoming leads in a timely manner.
• Deliver a professional and consistent sales message through the Qualification and Discovery stages that build value and increase the likelihood of sales bookings.
• Guide prospects up to the appropriate sales stage for transition to Territory Sales Managers and Thunder Creek Equipment dealers ensuring professional relations.
• Proactively nurture active and non-active leads in Salesforce with the intent of turning over to TSMs for a sales quote.
• Generate quotes and convert sales bookings as needed.
• Responsible for maintaining up-to-date entries and lead status in Salesforce.
• Manage customer accounts, following up with customers and dealers when necessary for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Provide any necessary data or reports to sales leadership and appropriate team members.
• Work with sales leadership to develop and enhance best practices.
• Other duties as management delegates.
  
  

Qualifications

• Excellent interpersonal and customer service skills with a “can do” mentality.
• Detailed oriented with excellent teamwork, motivational, and communication skills.
• Customer-focused, personable, reliable with the ability to resolve issues and deliver a high level of customer service.
• Excellent verbal and written communication skills.
• Strong analytical, organizational and time management skills.
• Ability to travel on occasion.
• Highly proven interpersonal skills.
• Excellent problem analysis and problem-solving skills.
  
  

Education And Experience

• 3 years of sales experience highly preferred.
• Experience in a sales environment with a manufacturer or distributor selling products to end-users a plus.
• Proficient computer use including Microsoft Office, Microsoft Word, PowerPoint & Excel.
• Previous CRM experience preferred.
  
  

Travel

• Travel requirements are limited but will be required occasionally.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds without restrictions. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.