What are the responsibilities and job description for the Workforce Specialist (Front Desk) position at Tidewater Community College?
Posting Summary
Working Title
Workforce Specialist (Front Desk)
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
295R0820
Agency
Tidewater Community College
Division
Tidewater Community College (Div)
Work Location
Suffolk - 800
Hiring Range
$40,000 - $45,000, commensurate w/ experience.
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday through Friday from 8:30am to 5:00pm
Sensitive Position
No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Workforce Specialist is a full-time position that is responsible for connecting with and assisting individuals who inquire about Workforce (WFS) programs to support their onboarding and enrollment processes.
The Workforce Specialist will also play a key role in bringing new students into WFS programs and providing them excellent customer service skills and knowledge of WFS enrollment, registration, and intake. The Workforce Specialist will capture appropriate WFS data on outreach, student communications, retention support, enrollment session records, and other interactions.
This position supports the creation of courses and classes for Workforce Solutions’ database system, assists in student registration including payments and refund functions. The position may perform functions related to bank deposits, room use management, office supply inventory management and the purchasing of programs materials for Workforce Solutions programs.
This position will also provide receptionist/clerical duties. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and valued while on our premises and to be a problem solver for students and staff. It requires the ability to assist with special projects, follow instructions, and meet deadlines.
- Collect and process paperwork for FastForward, FANTIC, & G3, and ensure domicile status of student
- Update official student records as needed.
- Coordinating with appropriate WFS staff for student cancellations, refunds, and transfer classes.
- Coordinate with appropriate WFS Staff on class additions, changes, and cancellations.
- Ensure the security, confidentiality and integrity of student academic records and transcript data in compliance with college policies and appropriate state standards.
- Address customer service questions in person, over the telephone, and through email, as it relates to classes, schedules, pricing, discounts, refunds, and other college operations to assist visitors and students.
- Provide excellent customer service to potential students through consistent and effective outreach and follow-up
- Make outbound calls to prospective students who have expressed an interest
- Provide registration and enrollment support
- Connect with potential students to accurately explain program offerings
- Attend all required department meetings and training sessions
- Accurately account for all inquiries and admissions activity associated with all inquiries, complete daily activity reports
- Maintain the Student Services CANVAS shell, and student tracker document
- Interact with students, faculty, employers, public, and other divisions within the college
- Ensure that all necessary documents and forms are completed accurately and in a timely manner
- Keep all required reports current and accurate
- Other duties as assigned
This is a restricted funded position.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Excellent customer service skills; to include the ability to effectively follow up and follow through
- Effective oral and written communication skills
- Effective problem-solving skills
- Strong organizational skills with the ability to multitask, prioritize, and successfully meet guidelines and manage multiple projects
- Ability to maintain confidentiality of work-related information and materials.
- Ability to interpret and apply policy and procedures to a variety of processes.
- Ability to prioritize workload, anticipate and meet deadlines, and respond to changing priorities.
- Proficient in use of technology, including Teams, ZOOM, CANVAS, Outlook, Microsoft Office, and Google Docs
- Demonstrated ability to work effectively both independently as well as part of a team
Additional Considerations
- Work experience in a community college setting
- Knowledge of VCCS academic and workforce programs
- Knowledge of available financial aid and scholarship information
- Experience working with racially, ethnically, economically and age diverse individuals
- Experience in an office environment with a high volume of work
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
No
Posting Detail Information
Posting Number
CLS_3678P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
03/19/2025
Job Close Date
04/07/2025
Open Until Filled
Agency Website
TCC.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $40,000 - $45,000
Director of Workforce Development
York County, VA -
Yorktown, VA
Workforce Manager and Scheduling Coordinator
International SOS Government Medical Services -
Newport, VA
Workforce Development Intern
VersAbility Resources Inc. -
Hampton, VA
