What are the responsibilities and job description for the Account Manager position at Tiello?
Tiello has partnered with a Commercial Security Integrator in the industrial and commercial space located in the Cleveland area. We are currently looking to hire an Account Manager to help expand the operations.
Job Title: Account Manager (Commercial Security Systems)
Project Types: Commercial, Healthcare, Office Buildings, Industrial Buildings, Mixed-Use, Retail, etc.
Key Responsibilities:
- Conduct on-site visits to client locations for in-depth understanding of their operations and technology infrastructure.
- Perform quarterly business reviews to review current performance, address concerns, and identify areas for enhancement.
- Develop, negotiate, and execute Managed Service Agreements that align with client objectives and service level expectations.
- Ensure compliance with Managed Service agreements obligations and continuously seek opportunities for service improvement.
- Collaborate with technical teams to create detailed Statements of Work for upgrades and additional services.
- Provide training and support to ensure clients maximize the benefits of implemented solutions.
- Identify opportunities for upselling additional services that meet client needs and contribute to revenue growth.
- Collaborate with design and operations team members to present value propositions effectively.
Skills & Qualifications:
- Experience selling access control, IP video, alarm, HVAC, or Building Automation Systems
- Technical understanding of some or all of the above systems
Benefits include:
- Comprehensive Medical, Prescription, Vision and Dental Insurance
- Employer-paid Life and AD&D Insurance
- Paid Holidays
- Vacation/Sick Leave
- 401k Retirement Program
Applicants must be authorized to work in the U.S.
Tiello LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
