What are the responsibilities and job description for the Workplace Services Manager - LA/MTV position at TikTok?
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.
About our team:
The Administration department is the owner of Support Services of the company, which provides competitive administrative services to the business departments and employees.
Workplace Experience
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at hrbp-hr-accommodation@tiktok.com.
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.
About our team:
The Administration department is the owner of Support Services of the company, which provides competitive administrative services to the business departments and employees.
Workplace Experience
- Lead and develop a Workplace Services team that will be responsible for delivering a high class experience to all guests and employees.
- Serve as point person for all office staff on issues related to office services and maintenance, including review and follow-up on work orders and providing information on project status to relevant staff.
- Oversee concierge services, conference room bookings, client office visits as well as client catering/event experience.
- Partner and develop strong relationships with all key business partners including local Business leaders, IT, HRBPs, Finance, and Procurement.
- Scale our services to support the future growth of the organization and improve our collaboration with key vendors and internal business partners.
- Proactively partner with key vendors and operate a detailed KPI and SLA structure to ensure continued service improvement
- Manage the local workplace budget by accurately tracking and recording all office spending.
- Manage all faciltiy maintenance programs with local partners to further process development, asset cycles & repairs, and keep local codes up to date.
- Oversee and manage the oversight of physical security controls and janitorial services for the building.
- Provide support for local real estate projects, upcoming office moves, setting up new services and being liaison between the internal and external stakeholders.
- Manages all aspects of office communications for social events and employee announcements in a manner that is consistent with TikTok values.
- In partnership with the OCEB teams, support the logistics, planning and all facility related items for internal events that promote employee engagement, and create a sense of community.
- 5 years of work management experience in facilities, hospitality or business operations.
- Prior experience supporting a high growth, large-scale facility.
- Construction experience is a plus.
- Facilities or Building Operations & Management background preferred.
- Bachelor’s Degree or commensurate experience.
- Self starter; requires minimal supervision, is proactive, and can report to a remote manager.
- Must be an empathetic leader with minimum of 5 years of prior experience coaching and developing team members.
- Proficient in maintaining cooperative working relationships inside and outside of the organization.
- Must possess exceptional organizational and project management skills.
- Must have a great can do attitude and willingness to complete the job.
- Champions Diversity, Equity Inclusion efforts across everything we do.
- Ability to work onsite at our Culver city campus or Mountain View campus.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at hrbp-hr-accommodation@tiktok.com.
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