What are the responsibilities and job description for the CSR - Customer Service Representative position at Tinnerman Insurance Agency, Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional client services, ensuring customer satisfaction, and effectively managing inquiries through various communication channels. This role requires strong communication skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer experience.
- Assist customers with order processing, account management, and troubleshooting issues.
- Conduct outbound calling to follow up on customer feedback and service inquiries.
- Maintain detailed records of customer interactions through computerized data entry systems.
- Ensure adherence to company policies and procedures while delivering outstanding support.
- Collaborate with team members to resolve complex customer issues effectively.
- Uphold excellent phone etiquette and maintain a positive attitude in all interactions.
Requirements
- Previous experience in client services or customer support is highly desirable.
- Strong computer skills, including familiarity with data entry software and office applications.
- Excellent verbal and written communication skills with a focus on phone etiquette.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with the ability to think critically under pressure.
- A positive attitude and willingness to learn new processes and systems.
Join our team today and contribute to creating exceptional experiences for our customers!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 20 – 24 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Dayton, OH 45459 (Required)
Ability to Relocate:
- Dayton, OH 45459: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18