General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary Of The Position

We are always looking for great General Managers to join Tishman Speyer’s Property Management teams across our New York City properties. We welcome you to apply to join our General Manager Talent Community. You will be contacted directly if/when we have an opening, and your experience meets the required qualifications listed below.

The General Manager reports to the Regional General Manager and is responsible for providing functional leadership to a class A commercial property in New York City. You will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities

• Provides direction, supervision, and guidance to all property level staff.
• Responsible for ensuring all policies and procedures of Tishman Speyer are implemented at the site in a timely and effective manner.
• Directly supervise the Assistant General Manager, Lease Administration Manager, and Leasing Manager.
• Support direct reports in the management of their teams and their assigned responsibilities.
• Effectively communicate issues at the property in a timely manner.
• Responsible for submitting annual budgets, quarterly reforecasts and monthly variance comments to Asset Management.
• Collaborate with Asset Management on various projects as determined by Senior Director and Managing Director.
• Oversight of environmental initiatives.
• Act as liaison between Procurement and other internal Tishman Speyer teams.
• Responsible for the relationship between Owner and Parking Manager, Package Manager, and Amenities Manager.
• Responsible for ensuring the property operates in conformance with the annual budget.
• Recruit, hire, train and develop the very best team members to support current objectives and future growth of the organization.
• Manage escalated resident issues.
• Participate with the Senior Director in determining the most effective means of implementing full management services for new assets.
• Support Acquisition team in due diligence of new acquisitions whether to be managed in-house or by a third-party.
• Support Retail Leasing efforts and relationships.
• Act as lead onsite contact for annual audits, property appraisals, and all insurance claims.
• Professionally represents the company and participates in industry associations.
• Demonstrate respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
• Responsible for ensuring the property complies with Fair Housing regulations and Equal Employment Opportunity/ Affirmative Action policies to include federal, state and local governing agency requirements.
• Responsible for City agency registrations and liaison with DOB, HPD, DOL, and 3rd parties hired to cure violations.
• Manage legal matters including non-payment, holdover and nuisance cases.
• Approve invoices, review accruals.
• Directly manage compliance for all violations and local laws.
• Ensure that all assets pass all audits, reviews, and inspections.
• Countersign new and renewal leases.
• Oversee development and implementation of all property SOPs.
• Collaborate with the Leasing Manager and Senior Director on all aspects of marketing and advertising campaigns.
  
  

Skills & Qualifications

About You:

• 7 years of experience in a similar role within real estate or facilities management industry
• Bachelor’s degree required.
• Financial management and business operations experience required
• Strong Microsoft Office skill set
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers
  
  

Critical Competencies For Success

• Experience managing a multi-layered team
• Takes initiative and is proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment
  
  

Additional Requirements

• Prolonged periods of standing
• Frequent walking
• Frequent use of hands and fingers to write, type, and grasp documents and items
• Frequent use of arms to reach, pull, and push
• Occasionally lift and/or move 10-20 lbs
  
  

The base compensation range for this role is 150,000 to $175,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Please click here to review all EEO policies, notices, and relevant posters.

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Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com