What are the responsibilities and job description for the ZO. Ambassador position at Tishman Speyer?
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.
Summary of the Position:
The ZO. Ambassador is responsible for executing day-to-day operations throughout Rockefeller Center with an emphasis on fostering an exceptional member experience. The successful candidate will be hospitality-minded, skilled in building relationships, a true team player and comfortable rolling up their sleeves to do what is necessary to provide seamless services for our ZO. Members and to support the greater team.
Key Responsibilities:
- Hosting members in ZO. spaces throughout the day
- Maintaining an exceptional level of cleanliness in all ZO. Spaces
- Setting up and breaking down events, including all wellness offerings
- Liaise with sales, marketing & other Rock Center teams to ensure that events & activations are seamlessly executed
- Collaborate with the property management, engineering, cleaning & security teams to guarantee a safe & pristine first-class amenity for guests
- Daily email communications to various departments & tenants in Rockefeller Center
- Compiling shift reports daily to communicate daily highlights and challenges
- Disseminating info on daily events to greater Rockefeller Center lobby teams
- Communicating to management team and resolving all service issues
- Soliciting feedback from guests to improve their experience
- Ensure compliance with health, sanitation, liquor, safety and employment regulations and all standard operating procedures
- Maintain a clean pantry area at all times
- Prepare F&B items as required
- Complete inventories & ensure proper pars are maintained
- Adhere to daily checklists when opening and closing the F&B areas
- Ensure that storage area and refrigerators are maintained, organized and up to hygienic standards
- Work with vendors to ensure quality of product is up to standard
- Must be able to obtain any licenses & certifications required for role
- Other duties assigned by management
Skills & Qualifications:
- 1-2 years previous experience in a luxury retail, restaurant, hotel or other exclusive membership amenity space is highly preferred
- High school diploma or equivalent education required
- Exceptional organizational and multitasking skills
- Superb communication and computational skills
- Able to maintain excellent grooming & personal hygiene
- Superior problem-solving skills
- Adept at listening to guests, building relationships & anticipating needs
- Able to read, speak and write the primary languages used in the workplace
- Legally authorized to work in the United States
- Must be able to lift up to 50 pounds on a regular and continuing basis
- Must be able to remain stationary as well as exert well-paced mobility for up to 8 hours in length
- Must be able to bend, stoop, squat and stretch to fulfill tasks
- Must be able to work outdoors, under a variety of possible weather conditions
- Early mornings, late evenings and work on holidays & weekends may be required
- Must be minimum age to serve alcohol
The base compensation range for this role is $20.00 per hour - $21.00 per hour. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
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