What are the responsibilities and job description for the Level 1 Help Desk Support Engineer position at Titanium?
Titanium is a premier provider of professional and managed information technology services, telecommunications, and asset leasing services.
Level 1 Engineer - in house (Not Remote)
We are a premier provider of professional and managed information technology services, telecommunications, and asset leasing services. We are a team of experienced and certified IT professionals who provide our clients with an elite level of service. Our commitment to excellence and innovation sets us apart in the industry.
Job Description: We are seeking a dedicated and motivated Level 1 Engineer to join our Titanium Help Desk team. The ideal candidate will be responsible for providing first-level technical support to our clients, ensuring their IT issues are resolved promptly and efficiently. This role requires excellent communication skills, a strong technical background, and a customer-focused attitude.
Key Responsibilities:
Provide first-level technical support to clients via phone, email, and remote access.
Troubleshoot and resolve hardware, software, and network issues.
Document and track all support requests in our ticketing system.
Escalate complex issues to Level 2 or Level 3 engineers as needed.
Assist with the setup and configuration of new hardware and software.
Maintain a high level of customer satisfaction by providing timely and effective support.
Participate in ongoing training and development to stay current with industry trends and technologies.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field.
1-2 years of experience in a technical support or help desk role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with networking concepts and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Access to the latest technologies and tools.