Closing Coordinator (Chicago, IL)

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.

As a Closing Coordinator (Escrow Assistant), you will interact and correspond with all parties and agents throughout the settlement process.

The Role

• Interact and correspond with all parties and agents throughout the settlement process.
• Work closely with agents, buyers, sellers and all necessary third parties to obtain all information needed for settlement.
• Ensure that the process stays organized and say in touch with involved parties
• Provide quotes and explanations about the settlement process and title insurance to potential customers
• Use your strong customer service background and title and/or real estate knowledge to be able to deliver a great customer experience, and guide clients and agents through every step of the process.
  
  

Skills And Experience

• Attention to detail and the ability to be organized in a fast-paced environment.
• Must have a strong customer service background and title and/or real estate knowledge to be able to guide clients and agents through every step of the process while also working closely as a team.
• Escrow Assistants should love a challenge and enjoy creative problem solving to keep our clients and agents happy.
• Strong written and verbal communication skills along with a positive, “can-do” attitude.
• 1 to 3 years of title/escrow experience, particularly in a customer-facing position.
• Qualia, Tableau, Google Drive are software/technologies that we use.
  
  

What We Offer

• An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
• Competitive compensation packages
• Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
• Amazingly smart and fun teammates and a management team invested in your growth and success.
  
  

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $20.60 - 30.80. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), flex days, medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.