What are the responsibilities and job description for the Automotive Service Appointment Coordinator / BDC / Concierge position at Titus-Will?
We are Titus-Will Ford Service of Lakewood! Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have made a career of working on our team. We are currently looking for BDC representatives to help set appointments for our wonderful service departments.Flexible hours available between 7 : 00 am - 6 : 00 pm, Monday-Saturday. Full-time position.What We Offer$35,360 - $45,760 / year depending on experience1.0 hours Paid Time Off (PTO) earned for every 40.0 hours worked7 Paid HolidaysCompetitive Medical, Dental, and Vision insurance401-K retirement savings plans eligible after 90 days employmentOpportunity for growthDirect depositPaid trainingMore benefit details available at : https : / / tituswilljobs.com / hourly-non-commissioned-full-time-benefits / QualificationsAutomotive BDC, call center, or customer service experience preferred but not requiredExcellent verbal and written communication skillsPunctual, reliable, and eager to improveClean driving record and valid driver's licenseResponsibilitiesSchedule service appointments and speak with customers every single day by following up over the phone after each appointmentActively listen to customers, answering their questions, and directing them appropriately as they requestRespond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiriesAdvise maintenance recommendationsConfirm scheduled and missed appointmentsTitus-Will is a drug-free workplace and an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To be considered for employment, you will be required to take a pre-employment drug screen (excluding marijuana). For positions involving driving company and / or customer vehicles, you will be required to provide a copy of your driving record (available at your local DMV).
Salary : $35,360 - $45,760