What are the responsibilities and job description for the Account Executive position at TO BE DELETED?
We have multiple openings for Account Executives whose main responsibility will be managing existing client accounts within the following divisions :
Event Management
Event Management : Venue Sourcing
Hospitality Cloud
CrowdCompass (Mobile Apps)
In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.
What You Will Be Doing
Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients' packages), etc.
Present products and services information to corporate accounts
Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
Ensure customer issues are acknowledged and resolved within 24 hours
Call on existing clients in an effort to meet and exceed individual and department revenue expectations
Develop and actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts
Set aggressive goals for annual revenue achievement against each account
Accurately forecast sales opportunities via pipeline report
Effectively and accurately manage personal revenue pipeline to maximize all business opportunities
Monitor and report sales activity within the system
Perform other duties as assigned
Skills & Requirements
What You Need for this Position
Bachelor's degree is required (strong academic performance is desired)
At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed)
Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation / process flow, and product function
Excellent verbal and written communication skills
High degree of computer literacy is a must
This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
Experience selling or managing accounts in SaaS / technology / hospitality space a plus
Experience working in the Event Management industry a plus
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