Office Manager

Job Description:

This is a mid-level management position. In conjunction with the Executive Director and the Dental Director, the office manager is responsible for the day-to-day operations and ensuring consistency across TCDC sites.

This position is full-time (40 hours per week), non-exempt, hourly.

ORGANIZATION CHART

The position reports to the Executive Director (ED)

JOB REQUIREMENTS

• Proven success in managing a team of at least 5 employees.
• Exceptional written and communication skills.
• Fluent, spoken and written, in English and Spanish.
• Positive, flexible, helpful.
• Sound judgement and composure in response to emotional and emergent situations.
• Ability to communicate tactfully and professionally.
• Ability to remain calm under pressure, stay solutions focused.
• Ability to delegate tasks and provide oversight.
• Detail-oriented.
• Self-motivated with the ability to work independently.
• Must have reliable transportation – travel to and from TCDC locations will be required.
• This position is an active position and will require sitting, standing, bending, stooping, and occasional lifting of up to 50 lbs.
• Daily working with hands will be required (keyboarding).
• Working with computers, and other standard office equipment.
• Must be available to work occasional overtime.
• Willing to learn and be a part of organizational growth

DUTIES, RESPONSIBILITIES

• Deliver services related to the position of Patient Services Coordinator as needed and no less than sixty percent (60%) of the workweek. The remainder of the work week will be spent on administrative duties.
• Supervise and oversee training of front office staff.
• Monitor patient scheduling to ensure efficiencies.
• Shift scheduling and reviewing time-off requests for staff.
• Facilitate and participate in staff development and training.
• Facilitate cross-training among front office staff positions.
• Oversee and coordinate the day-to-day operations of TCDC sites.
• Triaging and problem-solving operations issues.
• Troubleshoot and resolve equipment and supply issues.
• Assist in moving forward with strategic initiatives as directed by the ED.
• Address day-to-day challenges and complaints.
• Ensure consistency and compliance in office policies and procedures across all sites.
• Advise ED of any potential conflicts or labor relations issues.
• Manage initial response to workplace accidents and injuries, ensure first aid and documentation.
• Contribute to performance evaluations.

BENEFICIAL TO THE POSITION

• Basic understanding of Human Resources and Labor Law.
• Effective in conflict resolution
• Dental Office experience
• Knowledge of OSHA and HIPAA Regulations