What are the responsibilities and job description for the Automotive Client Relations Coordinator / Automotice Service Advisor position at TOM HESSER CHEVROLET?
Tom Hesser Chevrolet/BMW in Scranton, PA is seeking a highly motivated candidate to fill the position of Service Advisor in our rapidly expanding store. The ideal candidate will have customer service experience, excellent verbal/written communication skills, and be very well organized. Prior service advisor/writer experience a plus but we will train the right candidate. Knowledge of CDK computer system a plus but not required.
Job Summary:
Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers. Service Advisor is the dealerships first-line customer-relations and service representative.
Job Responsibilities Include:
- Greeting customers in a prompt, courteous manner.
- Scheduling appointments by telephone, text or e-mail, using dealership computer system.
- Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
- Estimating the cost and time needed to do a repair.
- Follow up progress of each repair order during the day, contact customers by telephone, text or e-mail regarding changes in the estimate or time promised.
- Verify warranty and service contract coverage; explaining provisions and exclusions.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Update job knowledge by participating in educational opportunities; reading manufacturers’ bulletins & publications.
- Warranty processing & coding.
- Miscellaneous administrative duties as directed by Service Manager.
Some Saturday hours required.
Salary based on experience.
We offer:
- Paid Training.
- Health Insurance Package.
- 401k.
- Paid Vacation Time.
- Outstanding Salary & Bonus.
Come join our outstanding team at Tom Hesser Chevrolet/BMW. We have been a family owned and operated business since 1975.
Job Type: Full-time
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $35,000 - $60,000