Automotive Client Relations Coordinator

Tom Hesser Chevrolet/BMW in Scranton, PA is seeking a highly motivated candidate to fill the position of Service Advisor in our rapidly expanding store. The ideal candidate will have customer service experience, excellent verbal/written communication skills, and be very well organized. Prior service advisor/writer experience a plus but we will train the right candidate. Knowledge of CDK computer system a plus but not required.

Job Summary:

Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers. Service Advisor is the dealerships first-line customer-relations and service representative.

Job Responsibilities Include:

• Greeting customers in a prompt, courteous manner.
• Scheduling appointments by telephone, text or e-mail, using dealership computer system.
• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
• Estimating the cost and time needed to do a repair.
• Follow up progress of each repair order during the day, contact customers by telephone, text or e-mail regarding changes in the estimate or time promised.
• Verify warranty and service contract coverage; explaining provisions and exclusions.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ bulletins & publications.
• Warranty processing & coding.
• Miscellaneous administrative duties as directed by Service Manager.

Some Saturday hours required.
Salary based on experience.

We offer:

• Paid Training.
• Health Insurance Package.
• 401k.
• Paid Vacation Time.
• Outstanding Salary & Bonus.

Come join our outstanding team at Tom Hesser Chevrolet/BMW. We have been a family owned and operated business since 1975.

Job Type: Full-time

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $35,000 - $60,000