What are the responsibilities and job description for the Comfort Advisor (HVAC Sales) position at Tom's Mechanical, Inc.?
About Tom's Mechanical, Inc :
At Tom's, we believe in caring for our customers as well as our employees. Our long tenures are the proof of satisfied team members. We have employees that have been here 20 years. Our culture is highly valuable to us, and that is why we enjoy coming to work every day. We invest in our employees with training, career development and more. We are seeking professional and personable representatives that are passionate about assisting our customers to allow them to fully enjoy the comfort of having their heating and air conditioners working at quality performance.
Reports to : Residential Systems Manager
Location : Pantego, Texas (Arlington, TX)
Job Summary :
The Comfort Advisor is responsible for building, selling, and retaining a great customer base and the best customer relationships for Tom's Mechanical, Inc., This position works directly with customers to ensure the best HVAC services. Tom's carries multiple brands of HVAC equipment and supplies to best match our customer's needs.
Exemption Status : Exempt
Position Duties & Responsibilities :
- Represents and maintains appropriate and professional communication with all Tom's Mechanical, Inc.'s customers
- Solicits new accounts and works with the Residential Systems Manager to develop best strategies
- Maintains professional and personal contact with all assigned accounts while building professional relations with new accounts
- Participates, as required, in training classes to acquire the skills to meet our customers' needs and expectations and to keep abreast with technical developments and changes in product lines.
- Maintains a proactive approach at Tom's.
- Problem solves as needed.
- Provides great customer service by working successfully with our customers and teams to support effective dispatching and a productive schedule without unnecessary delays
- Accommodates and serves as a professional sales liaison at meetings, conferences, conventions, and other functions, as needed.
- Uses conflict-resolution skills and de-escalation effectively
- Able to work Monday through Friday from 8am until 5pm and some weekends and evenings, as required
- Performs other related duties as assigned
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
