Bakery Manager-Wylie, TX

DUTIES AND RESPONSIBILITIES:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast

and friendly Customer Service.

• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves

customer complaints and reports to Store Director as needed.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one on-one customer interaction.
• Specific knowledge of duties performed by all department employees. Oversees and assists with all

department duties such as: preparation and displaying of product.

• Implements proper and efficient product preparation and packaging techniques.
• Maintains bakery case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper

cleanliness, sanitation and appearance of bakery area and equipment and for ensuring a safe work
environment.

• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Schedules, supervises, trains and assigns duties to department employees. Schedules employees to

ensure adequate coverage and service levels.

• Plans daily operations, monitors production process following company procedures and profitability.
• Prepare sales and inventory reports. Physical inventory taken every 4 weeks.
• Controls inventory to ensures adequate product quantity, quality and freshness and maintains inventory

levels according to division directives. Stocks and rotates product. Maintains and organizes cooler and
freezer.

• Controls shrink and cost.
• Knowledge of opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee

Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Trains employees on store policies, sales and record keeping procedures.
• Identifies and trains employees with high potential for advancement opportunities.
• Monitors employee productivity and evaluates overall performance.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,

reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines
and follows proper packaging techniques. Processes administrative paperwork and maintains accurate
department records.